What Are Trip Charges and Diagnostic Fees?

When you need heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will handle the trip charge and a diagnostic fee separately. Some companies you’ve hired in the past most likely combined the trip charge and diagnostic fee, but we feel we can offer better value by separating the two.

What Exactly Is a Trip Charge?

A trip charge includes the cost for a licensed plumber or HVAC technician to come to your home. Sometimes called a service call fee, this payment is the base rate for sending our technicians, equipment and expertise to your front door. If you'd like to eliminate trip charges in the future, you can consider joining one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee covers the services needed to locate the root cause of a problem. In plumbing, this may include scoping. In HVAC repairs, it might involve taking a look at the inside of your system. If you elect to use Service Experts Heating & Air Conditioning for the repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you are charged for the diagnostic services alone if you don't.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee gets the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work concerned with assessing the problem and coming up with a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee since it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Many plumbers and HVAC companies will charge one fee for both the trip and the diagnostics. Rather than charging you for two services together, we have two distinct fees. This helps us to price our services in the fairest achievable manner.

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