Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a wonderful man named Jimmy from the Raleigh community who told Service Experts about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She uses a wheelchair to move around and her residence was not wheelchair compatible, mostly because of the size of the chair. When Jimmy realized the problem, he thought about remodeling the Tracy family’s house to make it entirely wheel-chair accessible. However, due to the age of the home, remodeling was going to be a bigger job than he realized. Undefeated, Jimmy opted to try turning the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and dining area.

Excited, Jimmy started contacting local home service groups, including electricians, building supply companies, and plumbers and everyone said they would be happy to help and contribute services and supplies. He contacted Service Experts of Raleigh for the heating and AC part of Kyla’s new mini suite. Our Service Experts residential sales consultants went to the house to learn more about the remodel and were amazed by how smart and sweet Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC systems for his daughter’s new apartment, but with the assistance of Lennox and RE Michel, the team at Service Experts was able to present the Tracy family an invoice printed with the following:

“We’re honored to present you with a total heating and AC system free of charge as long as we can all have hugs.”

The team at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. The Tracy’s are working to purchase a wheel-chair friendly automobile to better transport Kyla and her wheelchair. To read more or to donate to the family’s van, please go to their GoFundMe account.

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