When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in North America, how do you know where to turn? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many individuals begin their search for an AC repair company on the internet. While you’re on your computer, phone or tablet, be sure to read reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when looking for an AC repair service. Learn which companies the people whose opinions you respect have employed for HVAC repair in the past and whether they had a positive experience. This firsthand information and the opportunity to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Inquire if your street address is included in the company’s service area. If not, ask if if they’re prepared to come to you for an additional cost. Thoroughly weigh your local companies before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that provides emergency services is vital if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to excellent craftsmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service very likely has the experience it needs to handle challenging HVAC breakdowns. Determine how much time the company has been in business. Then, ask a professional whether they have previously encountered the problem you need fixed. This kind of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you identify a company that offers competitive and honest prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your peace of mind. Such coverage displays quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Gainesville.