Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Gainesville Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, motivates sales, and provides direction to all employees and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve concerns, and confirm complete customer satisfaction. The person filling the position also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also performs installation and service on IAQ equipment and accessories, as well, and has the expertise to follow controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, concerns, and billing issues with the highest level of consideration and professionalism to resolve customer issues with a single-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using company radio and pager processes, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The person filling the position also communicates with the customer to verify the customer is informed of scheduled appointments, reply to queries, and to help resolve problems. The Dispatcher efficiently plans and routes the most suitable technicians in accordance with established company processes.